The University of Alabama at Birmingham (UAB) is seeking a USER ACCESS ASSOCIATE to support the role and function of the HUB Service Desks at either Sterne or Lister Hill Libraries. To assist in efficiently and effectively providing services to all library users, in person and virtually during library operating hours. User Access Associates will aid in management of the library's public spaces and library collection.
Responsibilities:
1. Assists patrons with ready-reference and directional questions and inquiries about the libraries and services.
2. Create and manage patron records; monitor records for library materials to allow for circulation; process guest accounts for community members using the library.
3. Provide clear and effective customer service to all library users.
4. Comfortability with leading shifts and directing Student Assistants.
5. Collect and compile statistics requested by the library.
6. Identify and report building and loanable material issues.
7. Performs other duties as assigned.
8. Actively engage in staff professional development opportunities.
9. Ensure library public spaces are clean and organized at all times.
(Hourly Rate: 15.00 - $15.38)
